Bon Appétit at Pacific
Policy & Procedure
The Catering Staff of Bon Appétit at Pacific thank you for your continued support!
To ensure successful events, we ask
that you take a moment to review the following policy and procedure.
Orders are placed online at https://bonappetitpacific.catertrax.com or by contacting the Catering Department.
Orders should be placed as soon as you are aware of the event and
have made appropriate facility reservations. For events of more than
one hundred guests, please allow at minimum, two weeks advance
planning. For events of more than five hundred guests, please allow
at minimum, six weeks advance planning. For events greater than
1,000 guests, please consult with our offices.
We understand that due to the nature of University
business there may be a need for last minute order placement. In
this event, please contact the Catering Staff immediately. Late
orders are subject to a $25 late fee.
Orders of under $250 are subject to a $25 service delivery fee.
Please allow appropriate setup time when securing your facility reservations.
Please consult with our offices with any setup inquiries.
Catering Staff will make every effort to provide the exact product
ordered however, product availability or quality may affect this at
times. Catering Staff will notify the client in advance of necessary
menu substitutions when possible.
When placing a catering order, please provide an estimated guest
count reflecting a realistic guest count, service request order, layout,
and program details.
A final guest count should be confirmed three (3) business days
prior to your event. Catering Staff prepares an additional 5% to
accommodate additional guests when possible.
Final billing is based on the final guest count, or the actual number
of guests served, whichever is greater.
Catering Office hours of operation are Monday through Friday,
8:30am to 5:00pm. Summer hours vary dependent upon University event needs.
Orders may be cancelled three (3) business days prior to the event
without cancellation fees.
Orders or menu items cancelled less than three (3) business days
before the event are subject to a $50 cancellation fee.
Orders cancelled within one (1) business day are subject to be billed
at the full amount.
Due to health regulations, food and beverages may not be removed
from the event site. Bon Appétit Catering will not be held responsible
for food items removed without our knowledge and prior consent.
Submit the Service Request and room layout to the Catering
Office for to ensure timely setup and service. Additional charges will apply for redelivery of service should we arrive and a room is locked, occupied, or catering
tables are not available.
Order delivery and pickup times are noted on the order and will
occur as scheduled. Bon Appétit Catering does not have key access
to many rooms and buildings on campus. It is the client’s responsibility
to ensure the facility is unlocked for set up, delivery and pick up.
Should a room or equipment be unavailable when catering staff
arrives to deliver or pick up your service will return at the next available time slot and a redelivery fee will apply.
In the case of missing equipment, necessary charges may be added to your final bill.
Bon Appétit Catering is not responsible for client or guest items left
at events or on the buffet tables.
Room Set Up, Clean Up & Outdoor Locations
Bon Appétit Catering is not responsible for setup, reset or cleaning
University facilities. It is the responsibility of the client to arrange for
custodial services prior to and following the event. Catering will remove
food service equipment only. Catering does not supply trash bins or
recycling receptacles. Contact Campus Facilities to arrange for recycling options.
University and student event room reservations and setup are coordinated
through the Office of Student Leadership at 209.946.2174 or by
contacting individual building managers, depending upon location. Non Unversity client reservations are coordinated with Conference Services at 209.946.7743.
Catering will set up on the tables that are to be in place. Once set
up has been started, changes in set up location will result in a charge
of $25 if there is adequate time for catering staff to move the setup.
Specialty Linen and China Rentals
Bon Appétit Catering is able to coordinate or refer clients to vendors to
provide rentals of specialty linens, additional china, tables, chairs, and
any other rental items that we do not provide in house for our clients on
an event by event basis.
Clients may choose the rent items on their own however it is suggested you inform Bon Appétit of your selections.
We suggest that specialty linens be ordered a minimum of fourteen
(14) days in advance and are subject to availability from the vendors. Bon Appétit does not accept fiscal responsibility for client rentals.
Custom Menus, Special Services, & Special Guests
Clients may customize menus to accommodate individual style and
budget. Please allow catering one week to provide you with a cost
for a custom menu.
Catering Staff is able to assist you in the planning of your menu,
selection of the appropriate location, developing a theme, and ambience.
Special Diets and Children’s Meals
Special diets ranging from children’s meals, low sodium, low fat,
vegetarian, vegan, lactose intolerant, and gluten friendly can be accommodated.
Please contact our office to discuss options.
Non standard menu items may be sampled to assist you in making
menu decisions. Menu tasting requests require at least one months
advance notice and will be coordinated with the Executive Chef’s
schedule. We ask that tastings be limited to two (2) representatives
from your event in order to facilitate decision making. Requests for
more than three entrees or more than one serving of an individual
entrée will be billed at the full menu price on the event bill.
Bon Appétit provides all buffet linens for your event. Standard dining
linens are available in a variety of colors and sizes at the following costs.
Table linens for 60” and 72” round dining tables
Table linens for 6’ and 8’ rectangle dining tables—draped
to the floor
Table linens for 6’ and 8’ rectangle dining tables—12” drape
A variety of specialty linens are available. Please consult with the
Catering Office for availability and pricing.
Bon Appétit’s standard service include 100% compostable plates, utensils, napkins, & cups. Please contact the Catering Department for additional options.
China Rental for Breaks and Receptions
$2.75 per person
Six inch plates and appropriate stainless steel cutlery
Glassware for cold beverages, cups and saucers for hot beverages
Disposable paper napkins
Casual China Rental for Buffets
$3.75 per person
China plates on the buffet table
Rolled linen napkins with stainless steel cutlery on the buffet
Cold beverage station with appropriate service ware
Hot beverage station with appropriate service ware
VIP China Service for Plated Meals
$4.25 per person
China plates on the buffet table
Full setup of cutlery, glassware, and service ware
Cold beverages served
Hot beverages served
Wine Glasses .50
Pilsner Glasses .50
Champagne Flutes .50
Water Glasses .55\0
$23 per attendant per hour, four hour minimum
Attendants are required for all hot food service (University Policy), for
events that require replenishment, and for all served meals.
Drop N’ Go Food Service No Attendants Needed for Events of Less
Than Forty (40) Guests
Receptions One Attendant per Forty (40) Guests
Buffet Menu– One Attendant per Forty (40) Guests
Buffet Menu– One Attendant per Twenty-Five (25) Guests
Served Menu One Attendant per Sixteen (16) Guests
The length of time is dependent upon the timing of the event. Please
consult with the Catering Staff to determine the parameters of service
Chef Labor Charges
$100 per hour for each one hundred guests.
Multiple Entree Services
In the event that you would like to offer guests more than one entrée
selection, but nor more than three, please note that assigned seating
is the easiest and most accurate method for service. If you desire this
service, we recommend that each guest is assigned a place and a color
coded dot or stamp is placed on the card to indicate the guests’ entree
selection. A less accurate, but still effective, alternative is for each guest to be given a color coded ticket upon registration to indicate their entrée selection. The guest must place the ticket near their water glass to indicate the entrée selection to the wait staff. Please allow additional service time for multiple entrees.
Meals with Limited Time for Service
You should allow approximately one and one half hours for a full service
plated or buffet meal. If time is limited, due to a program, etc., we
recommend that the salad and/or dessert may be preset. Please consult
with Catering Staff to ensure awareness of time sensitive events when
planning your event.
Attendants are required at receptions when hot food is being served
and when cold food items will need to be replenished. An attendant
will maintain the appearance of the buffet tables and assist guests.
Attendants are required in all instances that food needs to be replenished.
If attendants have not been ordered, Catering Staff will consult with
you to make arrangements. If you would prefer to have tray passed
items, additional attendants may be necessary.
When you plan to host beverages, you will be billed for all beverages
consumed. Beverages provided by Bon Appetit include domestic, import, and microbrews, a variety wines, assorted sodas, and sparkling mineral water. Please consult Catering Staff for when planning your event for specific selections. Bartenders are required at an additional cost.
No Host Bars
When you plan to have guests purchase beverages this is a no host bar.
Certain minimums apply. Stand alone bar sales must exceed $300 or the event will realize a charge of $300. If sales exceed $300, no additional charges are required.
Per University policy, bartenders are required for all events where alcohol is
being served. Bon Appétit bartenders are available for hire at the rate
of $26 per hour with a four hour minimum.
Client Provides Wine and/or Beer
A Bartender fee applies when the client provides the alcohol. The Bartender fee includes bar set up with linen, ice, plastic or compostable tumblers, and napkins. Glassware is available at additional cost.
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