Our Catertrax website is intended for internal catering at the University of Pacific. External customers should reach out to our catering offices for menus and pricing at Judy.Judkins@cafebonappetit.com.
Bon Appétit at Pacific
Policy & Procedure (for internal University events)
The Catering Staff of Bon Appétit at Pacific thanks you for your continued support!
To ensure successful events, we ask that you take a moment to review the following policies and procedures.
Order Placement
Orders are placed online at https://bonappetitpacific.catertrax.com or by contacting the Catering Department. Orders should be placed as soon as you have the date of your event and have made appropriate facility reservations. For events of more than (100) guests please allow, at a minimum, two weeks’ advance planning. For events of more than (500) guests please allow a minimum of six weeks’ advance planning. For events greater than (1,000) guests, please consult with our offices.
We understand that due to the nature of university business there may be a need for last minute order placement. In this event, please contact the Catering Office immediately. Late orders are subject to a $50 late fee. Orders under $250 are subject to a $25 service delivery fee.
Please allow appropriate setup time when securing your facility reservations. Please consult with our offices with any setup inquiries.
Catering Staff will make every effort to provide the exact product ordered; however, product availability or quality may affect this at times. Catering Staff will notify the client in advance of necessary menu substitutions when possible.
When placing a catering order, please provide an estimated guest count reflecting a realistic estimate, service request order, layout, and program details. A final guest count should be confirmed (3) business days prior to your event. Catering Staff prepares an additional 5% to accommodate additional guests when possible.
Final billing is based on the final guest count, or the actual number of guests served, whichever is greater.
Catering Office hours of operation are Monday through Friday, 8:30am to 5:00pm. Summer hours vary dependent upon university event needs.
Order Cancellation
Orders may be cancelled (3) business days prior to the event without cancellation fees.
Orders or menu items cancelled less than (3) business days before the event are subject to a $50 cancellation fee.
Orders cancelled within (1) business day are subject to be billed at the full amount.
Remaining Items
Due to health regulations, food and beverages may not be removed from the event site. Bon Appétit Catering will not be held responsible for food items removed without our knowledge and prior consent.
Billing
Submit the Service Request and room layout to the Catering Office to ensure timely setup and service. Additional charges will apply for redelivery of service should we arrive, and the room is locked, occupied, or catering tables are not available.
Order delivery and pickup times are noted on the order and will occur as scheduled. Bon Appétit Catering does not have key access to many rooms and buildings on campus. It is the client’s responsibility to ensure the facility is unlocked for set up, delivery and pick-up.
If room or equipment are unavailable when catering staff arrives to deliver or pick up your service will return at the next available time slot and a redelivery fee will apply.
In the case of missing equipment, necessary charges may be added to your final bill.
Bon Appétit Catering is not responsible for client or guest items left at events or on the buffet tables.
Room Setup, Clean Up & Outdoor Locations
Bon Appétit Catering is not responsible for setup, reset or cleaning University facilities. It is the responsibility of the client to arrange for custodial services prior to and following the event. Catering will remove food service equipment only. Catering does not supply trash bins or recycling receptacles. Contact Campus Facilities to arrange recycling options.
University and student event room reservations and setup are coordinated through the Office of Student Leadership at 209.946.2174 or by contacting individual building managers, depending upon location.
Non-University client reservations are coordinated with Conference Services at 209.946.7743. Catering will be set up on the tables that are to be in place. Once set up has been started, changes in set up location will result in a minimum charge of $25 if there is adequate time for catering staff to move to another location.
Rentals
Bon Appétit Catering is able to coordinate or refer clients to vendors to provide rentals of specialty linens, china, tables, chairs, and any other rental items that we do not provide in house for our clients on an event-by-event basis.
Clients may choose the rent items on their own; it is suggested you inform Bon Appétit of your selections. Specialty linens must be ordered a minimum of (14) days in advance and are subject to availability from the vendors. Bon Appétit does not accept fiscal responsibility for client rentals.
Custom Menus
Clients may customize menus to accommodate individual style and budget. Please allow catering one week to provide you with a cost for a custom menu.
Catering Staff can assist you in the planning of your menu, selection of the appropriate location, developing a theme, and ambiance.
Dietary Restrictions, Preferences, & Children’s Meals
Special diets ranging from children’s meals, low sodium, low fat, vegetarian, vegan, lactose intolerant, and gluten friendly can be accommodated. Please contact our office to discuss options.
Menu Tasting
Non-standard menu items may be sampled to assist you in making menu decisions. Menu tasting requests require at least (1) month advance notice and will be coordinated with the Executive Chef’s schedule. We ask that tastings be limited to (4) representatives from your event to facilitate decision making. The cost of the tasting will be billed at the full menu price on the final invoice.
Standard Linens
Bon Appétit provides all buffet linens for your event. Standard dining linens are available in a variety of colors and sizes at the following costs.
Table linens for 60” and 72” round dining tables 9.00
Table linens for 6’ and 8’ rectangle dining tables draped to the floor 18.00
Table linens for 6’ and 8’ rectangle dining tables—12” drape 9.00
Linen napkins 1.00
A variety of specialty linens are available. Please consult with the
Catering Office for availability and pricing.
Standard Service
Bon Appétit’s standard service includes 100% compostable plates, utensils, napkins, and cups. Please contact the Catering Department for additional options.
China Service
Please inquire with the Catering Office.
Labor
Attendant Labor
$38.35 per attendant per hour, (4) hour minimum required. Attendants are required for all hot food service (University Policy), for events that require replenishment, and for all served meals. See the following for estimates on labor based on event type.
The length of time is dependent upon the timing of the event. Please consult with the Catering Staff to determine the parameters of service needed.
Chef Labor Charges
$100 per hour for each one hundred (100) guests
Multiple Entrée Services
If you would like to offer guests more than one entrée selection, but nor more than three, please note that assigned seating is the easiest and most accurate method for service. If you desire this service, we recommend that each guest is assigned a place and a color-coded dot or stamp is placed on the card to indicate the guests’ entrée selection. A less accurate, but still effective, alternative is for each guest to be given a color-coded ticket upon registration to indicate their entrée selection. The guest must place the ticket near their water glass to indicate the entrée selection to the wait staff. Please allow additional service time for multiple entrées.
Meals with Limited Time for Service
You should allow approximately (1 ½) hours for a full service plated or buffet meal. If time is limited, due to a program, etc., we recommend that the salad and/or dessert be preset. Please consult with Catering Staff to ensure awareness of time sensitive events when planning your event.
Receptions
Attendants are required at receptions when hot food is being served and when cold food items will need to be replenished. An attendant will maintain the appearance of the buffet tables and assist guests. Attendants are required in all instances where food needs to be replenished. If attendants have not been ordered, Catering Staff will consult with you to plan. If you would prefer to have tray passed items, additional attendants may be necessary.
Bar Services
Hosted Bars
When you plan to host beverages, you will be billed for all beverages consumed.
Beverages provided by Bon Appétit include domestic, import, and micro brews, a variety of wines, assorted sodas, and sparkling mineral water. Please consult catering staff when planning your event for specific selections. Bartenders are required at an additional cost.
No Host Bars
When you plan to have guests purchase beverages this is a no host bar. Certain minimums apply. Stand-alone bar sales must exceed $325. If sales do not exceed $325, the client will be billed the difference. If sales exceed $325, no additional charges will be billed.
Bartenders
Per University policy, bartenders are required for all events where alcohol is being served. Bon Appétit bartenders are available for hire at the rate of $38.35 per hour with a (4) hour minimum.
Client Provides Wine and/or Beer
A bartender will be scheduled when the client provides the alcohol. There will be a handling charge for all items brought in, whether consumed or not. The bartender will set up linen, ice, plastic or compostable tumblers, and beverage napkins. Glassware is available at additional cost.
